Why choose us?
Offer live chat, contact form, social media, email support, phone support, FAQ section, and support ticket system to provide various ways for customers to reach out and receive support, ensuring a positive experience.
FEATURES
Decrease Agents' Workloads
On average, bots reply to 75 of customer support requests, freeing up your team for other tasks.
Ensuring a reliable communication channel for tickets and chat messages is crucial for providing seamless customer support. When it comes to an omni-channel experience, Unify.Chat allows users to send and reply to messages from various platforms such as WhatsApp, Facebook, Telegram, text messages, emails, tickets, and chat messages. This comprehensive approach saves time and effort by consolidating all communication into one place, streamlining the process for both customers and support staff. This means that customer inquiries and issues can be addressed efficiently, regardless of the platform through which they are received. By offering support across multiple channels, businesses can enhance their customer service and provide a more convenient and accessible experience for their clients.
Support
The platform offers a wide range of features to support efficient customer service and communication. These features include managing conversations, knowledge base articles, message editor, saved replies, departments, notifications, queue routing, and agent assignment. Additionally, it provides email piping, omni-channel support, real-time AI translations, smart reply suggestions, message rewriting, spelling correction, and speech recognition powered by artificial intelligence. Furthermore, the platform allows for direct messaging, comprehensive reporting, agent ratings, ticket management, and handling offline messages. These features collectively contribute to streamlining customer interactions and enhancing the overall support experience.
Smart Chatbot
AI chatbots are automated communication systems designed to interact with users in a natural and user-friendly way. They are easy to use and provide many benefits, like handling a lot of inquiries to free up human resources for more complex tasks. If they can't help, they can smoothly transfer the conversation to a human agent. Chatbots can speak multiple languages and work on different communication channels like websites, social media, and messaging apps. They use AI technology to understand and respond effectively to user queries.
The chatbots are open and adaptable, so they can easily work with other systems and add new features. They continuously learn from interactions to improve their responses over time and have tools for managing users and agents. The chatbots can also provide insights into customer behavior through the identification, sorting, and filtering of user data. They can recognize and respond in the user's preferred language, providing personalized and localized interactions.
Design Customization
Customize your chat design and layout
to create your own branded chat.
Change colors and images in just one click.
If you need to edit the CSS, the process is easy!
Your license allows for all types of customization.
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